Voltas Brand Shop - Capital Electronics, Guwahati

It’s been 3 months since I purchased a Voltas AC. For the last 2 days, I’ve been continuously calling, and they keep saying “we will come,” but no one shows up. Voltas has the worst service. Please, do not purchase a Voltas AC.

TLDR: This man is very unprofessional. Please don't buy any items from him and safeguard yourself. I placed an order for 10 AC's. I told him that send me 2 AC as a sample and the wires for the other 8 so that I can get the cables installed before buying the machine. Since It would be difficult to pay the entire amount at once. He agreed but ended up sending only 2 AC's and no cables. He also told me that the AC were dispatched week back but it was actually dispatched after an week. I have him advance since it was a bulk order. But I had to change my mind since I got a deal at a better price. Almost 4k lesser than what he was offering. He told okay and was ready to dispatch the amount. But after that the drama started. For 1 month he started giving excuses why he was unable to pay the amount. Finally after a month he agreed to pay me back after deducting the necessary installation charges. He initially told me that AC installation charges will be Rs 1500. But he ended up charging extra for pipe fitting, wall cutting(this was not done by the technician he had sent) and for multiple visits(the ac installation person came late the first day hence had to come the next day). Although nothing like that was written in the quotation. I am not worried about the extra charges he deducted. But I want to make the public aware of such scam and the unprofessional behaviour this person has within him. PS. I had a chat with Voltas customer care. They told me that if the installation was done 45 days within the AC purchase the charges will be 999+ tax. Approx 1.2k. He ended by charging 6k for the installation

By looking at the behaviour of the owner I can confirm that this shop is going to be permanently closed soon. Don't buy from this shop. Nobody is interested in selling

Worst service. I have purchased voltas Ac 1 yr back. While purchasing he assured home service but when my AC was not working properly in this deadly summer and asked to fix my AC, he started behaving unprofessional. It's been 6 times I have called up this fellow for servicing but till now nobody has turned up. Since it was within warranty period, I thought of fixing up the issue in authorised service center. This man has stopped picking up my call and I had to ask AC servicing pple from bluestar . So plz don't go by his sweet words. He is the most unprofessional man I have ever seen. NEVER recommend anyone or else ready to suffer.

The bald guy is so unprofessional. Cost of products are way to high here. I will never gonna recommend anyone to buy electronics from this store.